Please take a minute and answer the following six questions regarding your employees and how they interact with your customers, their fellow employees or even their friends and family:
#1 My employees are:
Ambassadors for my company My company's biggest detractors
#2 My employees are:
Problem solvers Problem givers
#3 My employees:
Focus on what they can control Spend all their time on areas they cannot impact
#4 My employees communicate in a manner that:
Engenders cooperation, teamwork and commitment Fosters disinterest, and at times even confrontation
#5 My employees deal with difficult situations:
In a professional manner With reactions breed misunderstanding and disagreement
#6 My Act:
Professionally and present an image that enhances my reputation Negatively, at times, and impact my customer's perception